Frequently Asked Questions

Membership

National Seniors is the leading over 50s organisation in Australia, representing the concerns of over 200,000 members to state and federal government, businesses and the broader community. Australians join National Seniors to be heard on issues that affect them, their family and friends. They also join in order to access a wide range of specialised benefits and services such as a dedicated travel agency, insurance, world class ageing research and a bi-monthly magazine.

National Seniors Australia membership is open to any person who has an interest in seniors’ issues; is aged 50 years or over; or is a spouse / partner of a person who is 50 years or over. If you have any further questions about eligibility please call our Membership Team on 1300 76 50 50.

Membership of National Seniors starts from $40 for a one year single member and $50 for a one year joint membership. You can read more about the membership fees on this website.

National Seniors membership is available in one year, two year, three year and lifetime membership terms.

To become a member, you can join online, complete and return an application form by post or call our Membership Team on 1300 76 50 50 and join over the phone.

National Seniors Australia’s membership, insurance and travel consultants are available to take your call weekdays from 8.30am to 5pm Australian Eastern Standard Time. Our call centres do not currently operate on weekends.

After processing your membership payment, it may take up to 14 business days for your new membership card to arrive by mail. 

We apologise for the mistake on your National Seniors membership card. Please contact us and provide us with the correct spelling of your name. We will process your new membership card immediately.

If you have lost or damaged your card and would like to receive a new one, please call our Membership Team on 1300 76 50 50.

Definitely! Just proceed to the gift membership sign up on this website. If you require assistance or would like to purchase your gift membership over the phone please call our Membership Team on 1300 76 50 50.

Unfortunately National Seniors are unable to register multiple email addresses to a membership at this time. If you have changed your email address please change your details online or contact us.

If you have moved or are moving, you can update your mailing address and phone number in your account area of this website. Alternatively, you can also email us at general@nationalseniors.com.au or call our Membership Team on 1300 76 50 50.

To log in to the National Seniors website, simply click on the Member Login at the top of any page and enter your membership number (as shown on your card) and your password, then click “Login”. If you have never logged into the website before or do not know your password, please contact our membership team on 1300 76 50 50 (weekdays 8:30am to 5pm AEST) or membership@nationalseniors.com.au and they can assist you.

If you have forgotten or misplaced your password, please click on “Forgotten password?”. To recover your password, simply enter your member number and an email with your login details will be sent to the email address recorded on your membership. If you haven't previously provided National Seniors Australia with your email address, please contact our membership team on 1300 76 50 50 (weekdays 8:30am to 5pm AEST) or membership@nationalseniors.com.au and they can assist you.

When purchasing from National Seniors Australia, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. Should you have any further queries about our online payments please contact us.

National Seniors collects the personal information needed to provide membership services to you. Your information may be shared with organisations that also provide services to members of National Seniors. If you do not want your information used this way, would like access to your personal information, or would like to update any personal information we have collected from you, please contact us.

If you don’t have access to a computer, we can send you a small booklet containing the highlights of our Member Benefits Program. Please note that not all benefits are included in this booklet and at this time we are unable to print and mail individual benefits on behalf of our members.

National Seniors are always looking for new ways to improve their membership offering and bring members more value. Your feedback is important and we will continue to improve our Member Benefits Program with your help. Contact us with your feedback.

The National Seniors Australia website does not require registration. When you become a member of National Seniors, you are automatically generated a membership number and a password for the website. You can locate your membership number on your card and if you don't know your password, please contact our membership team on 1300 76 50 50 (weekdays 8:30am to 5pm AEST) or membership@nationalseniors.com.au and they can assist you.

When purchasing from National Seniors Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact as at general@nationalseniors.com.au.

National Seniors Australia provides a ten (10) day cooling-off period from date of initial payment / purchase of membership. You may cancel your membership at any time. If you choose to cancel your membership outside of the ten (10) day cooling-off period, no refund or extension will be given. Read more in Our Customer Terms.

Policy

National Seniors' policy area have a close working relationship with government, opposition, and other political parties. We work with national, state and territory policy groups and our extensive network of state offices, branches and zone committees to determine issues of importance to senior Australians and to identify trends in ageing. We also play a central role in building relationships with a range of government departments, peak bodies and national associations in order to further develop practical solutions to address the needs of seniors and an ageing population.

 If you have a burning issue that you’d like action taken on, or if you would just like to have your say about an issue that is important to you, make yourself heard and make a difference.  Download our Issues of Concern form and return it to our policy team at policy@nationalseniors.com.au

If you’d like to join marches, write to local politicians, keep an ear to the ground for local issues, shout out and mobilise other members, simply sign up for our mailing list. Contact our public affairs team at news@nationalseniors.com.au and we’ll add you to the list.

Insurance

National Seniors Insurance is a service of National Seniors, offering a great range of insurance products that deliver true peace of mind and protection. Any returns generated through National Seniors Insurance are reinvested into the work of National Seniors Australia to help fight for a fair go for the over 50s.

National Seniors Insurance offer a comprehensive range of competitively priced insurance products to cover every aspect of your life, including: home and contents, landlord, car, caravan and trailer, travel, boat, health, life, funeral and estate plan, small business, farm and pet. Visit the dedicated insurance website at www.nationalseniorsinsurance.com.au for more information.

You can call our contact centre on 1300 50 50 99 every week day between the hours of 9.00am AEDST (8.00am Qld time) and 5pm, or you can email our team at insmail@nationalseniors.com.au and we will respond to your enquiry as soon as possible.

Allianz Australia Insurance Limited (Allianz) underwrites National Seniors' Home, Landlord and Car products. For more information, please visit www.allianz.com.au.

Travel

National Seniors Travel is a dedicated member service of National Seniors Australia. We are in the unique position, as part of a not-for-profit organisation, to pass on significant savings to our members. We also apply any loyalty discounts you may be entitled to such as frequent travellers, second tour, early payment and pensioner entitlements on top of an exclusive member price.

National Seniors Travel is a full service travel agency, performing all the tasks that other travel agents would, such as booking flights, accommodation, car hire, foreign exchange and travel insurance. There are definitely unique advantages to booking your next holiday through National Seniors Travel, such as the exclusive member discount that you won’t get anywhere else. A full list of our latest travel offers, tours and planning ideas can be found from the dedicated travel website at www.nationalseniorstravel.com.au

 

You can call our contact centre on 1300 88 37 50 every week day between the hours of 9.00am AEDST (8.00am Qld time) and 5pm, or you can email our team at travel@nationalseniors.com.auand we will respond to your enquiry as soon as possible.