Royal Commission into Aged Care Quality and Safety


View more

Caring for our elders


The Royal Commission into Aged Care Quality and Safety began in January 2019, with the Final Report presented to the Governor-General, David Hurley AC DSC on 26 February 2021. It was tabled on 1 March 2021.

You can download the Final Report here.

National Seniors Australia welcomed the release of the findings and the Government’s initial response.

You can read more here.

It's time for action


On 11 April 2021, the 12 aged care consumer organisations issued a joint response to the Final Report, identifying the key reforms we want the Federal Government to progress in the next 2 years.

The 'ten asks' are:

  1. A redesigned Aged Care Act with a rights focus ensuring consumer choice and control.
  2. A simplified system with easy access to care guaranteed in 30 days.
  3. Full transparency: staffing, quality, complaints, compliance, financial outcomes with indicators for consumer choice.
  4. Trained, registered, qualified, and adequate workforce across all care settings – note: the National Seniors Australia CEO, Professor John McCallum is a member of the Aged Care Workforce Industry Council.
  5. Proper recognition of unpaid carers at home with support to maintain their wellbeing.
  6. Easy to understand information and local solutions.
  7. A strongly resourced independent regulator, providing robust action to protect consumers with wide enforcement and penalties.
  8. Core business which respects all clients and services and is inclusive, culturally safe and sensitive.
  9. A funding model that grows with the population and provides individuals control over their funds with transparency on provider spending and is affordable for consumers.
  10. Better integration of health and well-being services into aged care.
Download full statement

Interim Report


An interim report was released on 31 October 2019.

Titled Neglect, the report highlights the litany of failures in the system and made several immediate recommendations to government, including the need for more home care places.

You can download the Interim Report here.

National Seniors' contribution


Through our advocacy work we have contributed to many aged care reforms over the years, but we see the Royal Commission (and its subsequent findings) as an important opportunity to fight for more.

National Seniors has made several key submissions and appeared before the commission to prosecute the case for change on behalf of all older Australians. We are also actively lobbying government directly and through the media to get your voice heard.

As our CEO, Professor John McCallum said, "There needs to be substantial changes made to the aged care system and we won’t rest until there is."

Sign up to our new Advocacy Supporters Group to have your say on this and other important issues facing older Australians.

Alternatively, you can support our aged care advocacy by becoming a member

Not only will your membership help us fight for better outcomes, but you'll have access to:

  • Exclusive member-only benefits (including discounts on everyday essentials, tailored insurance, and more)
  • Information that educates, informs and inspires (including Our Generation and Member Matters)
  • World class research into key issues impacting older Australians
  • A social network of over 100 community-based branches Australia-wide, plus online support and services.
Join now

Royal Commission Activities


Hearing schedule

See the Royal Commission hearing schedule

Live stream

View the Royal Commission hearings

Help us improve our campaign

Do you have a suggestion? Let us know here