Royal Commission into Aged Care Quality and Safety


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The Royal Commission into Aged Care Quality and Safety

The Royal Commission into Aged Care Quality and Safety began in 2019, with the Final Report presented to the Governor-General, David Hurley AC DSC in February 2021. It was tabled on 1 March 2021.

Our response

We welcomed the release of the findings and the Government’s initial response.

It's time for action

In 2021, the 12 aged care consumer organisations issued a joint response to the Final Report, identifying the key reforms we want the Federal Government to progress in the next 2 years.

It's time for action


In 2021, the 12 aged care consumer organisations issued a joint response to the Final Report, identifying the key reforms we want the Federal Government to progress in the next 2 years.

Download full statement

Ten key reforms to progress


One

A redesigned Aged Care Act with a rights focus ensuring consumer choice and control.

Two

A simplified system with easy access to care guaranteed in 30 days.

Three

Full transparency: staffing, quality, complaints, compliance, financial outcomes with indicators for consumer choice.

Four

Trained, registered, qualified, and adequate workforce across all care settings. Note: National Seniors CEO, Prof. John McCallum is a member of the Aged Care Workforce Industry Council.

Five

Proper recognition of unpaid carers at home with support to maintain their wellbeing.

Six

Easy to understand information and local solutions.

Seven

A strongly resourced independent regulator, providing robust action to protect consumers with wide enforcement and penalties.

Eight

Core business which respects all clients and services and is inclusive, culturally safe and sensitive.

Nine

A funding model that grows with the population and provides individuals control over their funds with transparency on provider spending and is affordable for consumers.

Ten

Better integration of health and well-being services into aged care.

Interim Report


An interim report was released in October 2019.

Titled Neglect, the report highlights the litany of failures in the system and made several immediate recommendations to government, including the need for more home care places.

Read the Interim Report

National Seniors' contribution


How you can help


If you'd like to support us, sign up to our Advocacy Supporters Group to have your say on this and other important issues facing older Australians.

Sign up

Through our advocacy work, we have contributed to many aged care reforms over the years, but we see the Royal Commission as an important opportunity to fight for more.

We made several key submissions and appeared before the commission to prosecute the case for change on behalf of all older Australians. We continually lobby the government directly and through the media to get your voice heard.

As our CEO, Prof. John McCallum said, "There needs to be substantial changes made to the aged care system and we won’t rest until there is."

Royal Commission Activities


Hearing schedule

See the Royal Commission hearing schedule

Live stream

View the Royal Commission hearings

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