A new survey shows Air New Zealand is again Australia’s best international airline.
The Kiwi carrier’s customer satisfaction rating in September was 88.8 per cent, just ahead of international rivals Singapore Airlines on 88.3 per cent and Dubai-based Emirates on 87.3 per cent, Roy Morgan Research said.
Air NZ now had a string of monthly victories in the category, although the strong improvement for several competitors over the past year had narrowed the field considerably, according to Roy Morgan’s Norman Morris.
“Air New Zealand was Australia’s leading international airline in September, with a customer satisfaction rating of an exceptional 88.8 per cent - unchanged from a year ago,” Mr Morris said.
“Air New Zealand was the inaugural winner in the category back in the 2011 Roy Morgan Annual Customer Satisfaction Awards, but has since conceded the annual award to rivals Singapore Airlines – now second on 88.3 per cent – and Emirates – now third on 87.3 per cent.
“The three airlines have dominated the award since its inception, with Singapore Airlines’ four-year winning streak (2012-2015) only halted by Emirates’ victory in 2016.”
Qantas remained the leading Australian international airline, with a customer satisfaction rating of 80.2 per cent, ahead of main rival Virgin Australia on 74.9 per cent. Both were well ahead of Jetstar and Tigerair.