Power company in court

Consumer watchdog the Australian Competition and Cosumer Commission (ACCC) is taking legal action against a power company over its door-to-door selling practices.

The ACCC is alleging that Australian Power & Gas (APG) salespeople made false or misleading representations while negotiating agreements for electricity and/or gas in Queensland, NSW and Victoria between January and October 2011.

The ACCC also alleges APG engaged in unconscionable conduct involving a consumer from a non-English speaking background with very limited English reading and writing skills. 

“These are the fourth proceedings that the ACCC has instituted as part of its focus on door-to-door selling practices in the energy industry, and the first to include an allegation of unconscionable conduct,” ACCC Chairman Rod Sims said.

APG sales representatives allegedly told consumers that the company had approval from, or was affiliated with, the consumer’s current energy retailer or distributor, was affiliated with the government or that consumers would receive discounts which APG did not offer.

The matter is due to be heard in the Federal Court, Brisbane, from 18 October 2013.

Last year, National Seniors expressed disappointment after a private members’ Bill for a Do Not Knock Register prohibiting salespeople from calling on specified residential and government addresses was rejected by a federal parliamentary committee.

National Seniors also distributed Do Not Knock stickers for seniors to put on their front doors to deter unwanted salespeople.

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