COVID-19 Support Line gets booster


Good news for seniors seeking support during the pandemic and recovery.

Key Points


  • National Seniors will continue to offer the Older Persons COVID-19 Support Line until 30 June 2021 
  • The Support Line enables seniors to pick up the phone and talk to qualified people and obtain important information
  • The service will now include outbound calls to carers of people living with dementia

National Seniors will continue to offer counselling through the Older Persons COVID-19 Support Line until 30 June 2021 after a federal government commitment to fund the vital service.

The $2.5 million investment to extend and expand the Older Persons COVID-19 Support Line ensures National Seniors and partnering advocacy organisations can service older Australians who face risks because of COVID-19, including social isolation and loneliness.

The Support Line enables seniors to pick up the phone and talk to qualified people and obtain important information.

Call the Support Line: 1800  171  866 to get free help


Between 22 April and 23 October 2020, the support line received more than 5,000 inbound calls and provided more than 29,000 outbound calls.

The top five reasons for calls included:

  • wellbeing checks
  • information about COVID-19
  • advice to vulnerable people
  • travel restrictions
  • access to new, or queries about existing, home care services.
For our COVID-19 latest updates click here

The support service is a joint initiative of National Seniors Australia, COTA Australia, Dementia Australia and the Older Persons Advocacy Network. The expansion of the service will also include support from the Partners in Culturally Appropriate Care (PICAC) Alliance.

The extension of this valuable service will now include outbound calls to carers of people living with dementia, as well as more specific community supports for culturally and linguistically diverse (CALD) seniors.

The Government’s investment in the Older Persons COVID-19 Support Line means people have multiple ways to communicate their questions and concerns with trusted community organisations working with senior Australians.

Senior Australians who would like information and support are encouraged to contact the Older Persons COVID-19 Support Line on 1800 171 866, Monday to Friday between 8:30am to 6pm (except public holidays).