Aged care – it’s not all doom and gloom

“What a great age care home and I can’t wait to go there!”

Wow! It’s not something you normally hear about, but there are some very good age care homes and service providers, despite what we’ve been hearing at the royal commission.

Recent criticism of the system has related to poor support and services, as well as abusive behaviour. We’ve heard and shared plenty of negative stories ourselves.

It’s important to shine a light on the areas that require urgent attention. But what about those service providers who have gone above and beyond?

Members share their stories

Some members have contacted us to share their positive stories.

One lady became a volunteer at the Hobart home her husband lived at. She says that despite her initial doubts, management listened to her concerns and suggestions.

And it gets even better!

“They decided to hold families and friends’ meetings once a month… I and other family members get a lot out of these discussions and everything we have felt was needed in the home has been provided - quality outdoor settings, outside covering, air conditioning and even a steam mop for a cleaner.”

The member said there was also plenty to gain from telling the service provider about the things you think they do well.

“We could praise nurses, carers, cleaners, laundry and kitchen staff, especially if they go beyond what is expected of them. I also find that the staff now know that I value them and will speak up on their behalf. I would recommend these meetings for all homes. In fact, I think they are a necessity.”

If you have had a positive experience relating to aged care, we would like to hear from you.

Learn more

Royal Commission update

The Royal Commission into Aged Care Quality and Safety has announced details of its upcoming community forums in Canberra and Newcastle, and the hearing in Hobart.

Canberra forum

When: 1:30pm to 4:30pm on Monday 25 November 2019

Where: QT Canberra, 1 London Circuit, Canberra, ACT, 2061.

Newcastle forum

When: 9:30am to 12:30pm on Wednesday 27 November 2019

Where: NEX at Wests City (Newcastle Exhibition & Conference Centre), 309 King Street, Newcastle West, NSW, 2302.

These forums are an opportunity for the local community to hear about the work of the Royal Commission and to offer ideas on the challenges, strengths and opportunities to improve aged care. Commissioner Lynelle Briggs AO will be present.

For more information, visit the Commission’s website.

Make a difference

Thanks to your support and submissions, National Seniors Australia has played an important role in the ongoing Royal Commission into Aged Care Quality and Safety.

To learn more about our involvement, as well as our other campaigns, visit the Advocacy section of our website.

Join our campaigns and help us fight for the rights of all older Australians.

Together, we can make a difference.

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