Australians too scared to switch NBN providers

Connecting to the NBN is the perfect opportunity to consider switching telecommunications providers, but many Aussies prefer to stick to the one they know, a new survey has shown. 

Comparison website said 80 per cent of the 1,235 NBN users surveyed preferred to stay with their original provider when they connected to the NBN, with many not bothering to shop around for a better deal.

Only 20 per cent changed providers when they activated their new service; this is made up of 15 per cent who switched because they found a better deal and 5 per cent who were forced to change because their original provider couldn’t meet their NBN needs.

Finder’s Angus Kidman said there could be teething issues when connecting to the NBN but it was an opportunity to switch and save.

“It seems fear of the unknown or sheer laziness means Aussies are staying with their current provider,” Mr Kidman said.

“While many might think ‘better the devil you know’, the arrival of the NBN provides the ideal opportunity to compare. Not only could you save money, but you could get a better connection.”

Looking at the range of NBN plans available on the market, analysis showed consumers could be saving up to $500 on their NBN service per year.

“You really shouldn’t be paying more than $70 a month for a plan with speeds of 50Mbps. So, if you’re one of the Aussies forking out close to $100 a month for an NBN50 or 25 service, it’s time to review your plan,” Mr Kidman said.

“In most circumstances you’re better off checking out some of the smaller providers, who often offer better deals to make an impact.” 

Did you change providers when you connected to the NBN?



No, I compared my options but I chose to stay with the same provider


No, it was easier to stay with the same provider, so I did


No, because there was still time left on my contract


No, I didn’t know I could switch providers when connecting to the NBN


No, I don’t understand the NBN so I stayed with same provider


Yes, I switched providers because I found a better deal


Yes, I switched because my provider couldn’t service me on the NBN


The survey also asked 1,073 Aussies not on the NBN if they would change providers when they connected to the network. Only 18 per cent planned to switch providers when the time came and 33 per cent said they would stay with their current provider.

A further 43 per cent had not yet decided and five per cent didn’t know they could switch.

“The bad news for providers is that the NBN migration doesn’t allow for as much new customer acquisition as they’d hoped. The market remains dominated by three major players, despite hopes the NBN would lead to a more competitive sector,” Mr Kidman said.

Top signs you're paying too much:

You’re not on unlimited dataMost providers offer unlimited plans and if you’re a moderate to heavy user, unlimited data will generally provide better value. Having limitless bandwidth will remove the stress of tracking how much data you’ve used.You’re paying for VoIP but never make callsIf you're paying for a landline phone but hardly use it, it's time to ditch it. These days smartphones include unlimited calls and texts, so there's no point paying for it through your broadband plan too.You haven’t compared NBN plans in the last 12 monthsNBN plan pricing has changed in the last 12 months as wholesale prices have become more affordable. If you haven’t been in contact with your provider in the last year or switched plans, chances are you could be on a better deal. 

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