Breaking down barriers: Aged Care System Navigator trials

As you will read in this and the following stories, the federal government has been busy this week rolling out programs to help older people access the aged care system.

The Aged Care System Navigator is being trialled across the country, delivering services predominantly face-to-face with some telephone and online support.

The trials include:

  • Education or group support sessions where activities include webinars, seminars or talks about how to access aged care services
  • Individual support sessions, which involve personalised assistance with My Aged Care, filling in forms, and more complex needs to be delivered by specialist support workers.

Information relating to the trial sites is available at

Multicultural plan announced

Did you know that one-third of the 3.7 million Australians aged 65 years and over were born in a non-English speaking country?

Language difficulties can make accessing, and being aware of, complex services and the aged care system particularly difficult, which is exacerbated by a lack of culturally and linguistically divers (CALD) trained age care providers.

The federal government’s Aged Care Diversity Action Plan supports older CALD Australians to overcome barriers in accessing services by guiding them and their families and linking to useful resources, while also assisting providers to ensure their services are inclusive for all consumers in their care.

The Aged Care Diversity Framework and the Aged Care Diversity CALD Action Plan is available at

Diversity plan for senior LGBTI people

Also, the federal government has released the Aged Care Diversity LGBTI (Lesbian, Gay, Bisexual, Trans and Gender Diverse, and Intersex) Action Plan to help address barriers and challenges they face in accessing aged care services.

The plan helps guide providers to ensure their services are inclusive and safe for all consumers in their care and aims to help senior LGBTI people express their needs when speaking with providers.

In addition, people working in aged care—doctors, nurses, support staff and allied health workers—will find it a valuable resource to understand the perspectives of LGBTI people.

The Aged Care Diversity Framework and the Aged Care Diversity LGBTI Action Plan is available on the Department of Health’s website.

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