Centrelink access a major job for the next government


Quicker access to essential services is high on the list of what older Australians want from government and National Seniors Australia is pushing for better connections.

We are urging all candidates to support cutting Centrelink phone wait times and Age Pension processing times. We also want government to provide subsidised internet to connect seniors to essential services and community supports.

​Last year older Australians waited 23 minutes, on average, to talk to Centrelink. More than 36 million calls went unanswered and not surprisingly more than 42 per cent of customers were dissatisfied with the Centrelink experience.

Retirees also had to contend with significant processing delays while waiting to receive the Age Pension last year.

This means older Australians are waiting an unacceptably long time to receive basic government services to which they are entitled.

Centrelink funding must be increased so it can better service customers’ needs and meet the expectations of all Australians.

Internet access


The rollout of the NBN means more government and community services go online and out of the reach of low-income seniors including pensioners.

The increased cost of the NBN is a significant barrier to accessing essential services and community and social support.

We want the next government to provide an adequate subsidy for those who cannot afford it. This can be done by increasing the Centrelink Telephone Allowance.

Alternatively, government should mandate that a basic low-cost broadband service be offered through the NBN as recommended by the Australian Communications Consumer Action Network (ACCAN).

Read our full list of Federal Election 2019 priorities here.

Be heard at election time


If you'd like your local politician to know how you feel about Centrelink waiting times, you can download this letter and follow our step by step guide.

Find out more.


Join us today

Share your voice and select the benefits that matter to you with a National Seniors membership.

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