myGov will verify your identity and share these details with Services Australia, which will give you a CRN and link Centrelink to your myGov account. Once linked, you can make your claim.
If you don’t have a myGov account, you can following these steps.by
To establish your identity in myGov, sign in to your myGov account.
1. Select Continue from the Government support for Coronavirus banner.
2. Select I need a CRN.
You’ll need to enter details from 2 identity documents and your Medicare card.
The 2 identity documents must include 1 of the following:
Australian birth certificate
Australian citizenship certificate
Australian resident or tourist visa.
Also, you’ll need 1 of these documents:
Australian driver licence
ImmiCard, issued by the Department of Home Affairs
Australian Citizenship by Descent Certificate.
Once myGov establishes your identity, they’ll share your details with Services Australia, which will use the details to check you don’t already have a CRN record matching your details.
If they don’t find a CRN, they can create one for you.
If they do find one, you’ll need to answer some questions to confirm the record is yours.
Services Australia may need to confirm your identity in person, later. If so, they will contact you about what they need.
Your CRN stays the same. It doesn’t change and won’t be deleted.
If you can’t find or don’t know your CRN, you can go through myGov to get your CRN.
You need to verify your identity with myGov and answer some questions to link the right Centrelink record. This will link Centrelink to your myGov account and you can now make your claim online.
If you have a friend or family member you believe would benefit from reading this article, please share it with them.
Now, more than ever, is the time to look out for each other.
They can also stay up to date by subscribing to our free weekly Connect eNewsletter.