How to protect yourself from phone scams


The following tips have been provided by Norton Australia cybersecurity expert, Mark Gorrie:

  • One of the most common scams is people lying that they are from the Tax Office usually threatening action if you don’t pay them. Remember, the ATO may use letters, email, phone calls, or SMS to contact you for a number of reasons, but it will never ask for your Tax File Number or bank details via email or SMS. If you’re not sure about the validity of any communication from the ATO, call them directly
  • Use comprehensive security software on your computer and backup regularly. Norton LifeLock research found that 47% of Australian workers claim to not use a comprehensive security solution on their personal mobile, laptop, tablet or desktop computer. Yet, using robust security software, such as Norton Security Premium, to protect your home network and personal devices is the first line of defense against attempts by criminals to steal or compromise your personal information.
  • Look for key tell-tale signs that a SMS may be illegitimate. These include: the message does not address you as the recipient by name; it is unexpected; the message contains poor grammar.

Be Connected with National Seniors


Boosting your technical knowledge is one way you can help combat scammers. And if you'd like to improve your digital skills, we can help.

Be Connected is an online learning program that can help boost your knowledge on topics such as:

  • Getting to know your device and connecting with others
  • Staying safe online and avoiding scams
  • Using Wi-Fi and mobile networks

Plus a whole lot more.

Learn more

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