National disability telecoms info service launched

Australian Communications Consumer Action Network (ACCAN) has officially launched the first independent information resource for telecommunications products suitable for people with disability.

Known as the Accessible Telecoms project, the interactive website and call centre will be the much needed one-stop shop for information about the accessibility features of mainstream and assistive telecommunications equipment suitable for people with disability.

The service was made possible by a National Readiness grant from the National Disability Insurance Agency (NDIA).

As Australia’s peak body representing communications consumers, ACCAN has been advocating for a service that will eliminate the growing information vacuum about equipment and services suitable for people with disability in our increasingly digitally connected society. “There is an acknowledged lack of up-to-date, appropriate and independent information about telecommunications equipment and services available for Australians with disability,” said Wayne Hawkins, ACCAN Director of Inclusion.

“We’re pleased that the NDIA understands the significance of this project in assisting Australians with disability to be able to utilise telecommunications to enable greater participation in all aspects of Australian life – economic, social, and cultural and community.”

Telecommunications are now a vital part of our everyday lives, from accessing government services, to keeping in touch with family and friends. This is no less true for the more than four million Australians who identify as having a disability.

Accessible Telecoms provides information about the accessibility features of tablets and telephone handsets (fixed, mobile and teletypewriters) as well as the accessories that make them usable for people with disability.

The service will also provide information about available set-up, training and on-going support and over time, will expand to include mobile apps and software that can enable people with disability to connect with the telecommunications networks.

ACCAN has enlisted IDEAS (Information on Disability Education and Awareness Service) to deliver the information via their website and call centre.

Accessible Telecoms is available at, or by phoning IDEAS on 1800 029 904.

Support our national voice

You can help us to make a positive difference to the lives of older Australians by donating today.

Donate Now

google-site-verification: google77b3161d13728aea.html