Planning for care – you decide


​Mandatory quality indicators


Shopping around and comparing the quality of aged care providers should be easier with the National Aged Care Mandatory Quality Indicator Program.

The Quality Indicator Program measures the quality of care provided by residential aged care services using three indicators:

  • pressure injuries
  • use of physical restraint; and
  • unplanned weight loss.

Where previously it was voluntary, service providers must now collect and make public up-to-date information about their services against key quality indicators. This information can be used by consumers, their families and carers in making decisions about their care.

National Seniors Australia has been arguing for the program to be mandatory and we are pleased the government has followed through.

All Commonwealth subsidised residential aged care services must collect and provide quality indicator data to the Department of Health against quality indicators that can affect health and wellbeing.

This information will then be made available on the My Aged Care website.

​Advance care planning


Older Australians are being encouraged to make plans in the event they lose the ability to communicate the aged care and other services they wish to receive.

A background paper on the Aged Care Royal Commission website says over-65s are ill-prepared, with only 3% having a statutory advance care directive in place.

In the event of incapacity through accident, dementia or illness, the directives enable people to express how they want to be cared for, and ensure decisions and actions taken on their behalf are consistent with their goals, preferences and values.

It has been found that advance care planning reduces unnecessary transfers from a residential aged care facility to a hospital ,and decreases a person’s worry and anxiety about their future.

Planning also benefits the family by improving their understanding of the person’s wishes, and reduces stress, anxiety and depression by helping them prepare for death.

Information about making an Advance Care Plan can be accessed via the Advance Care Planning Australia website below.


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