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Support for Victorians facing energy bill ‘hardship’


Victorians doing it tough this winter can access new government support in managing their electricity bills and broader household financial difficulties.

The $3.7 million package includes new financial counsellors and online training for more than 1,100 frontline community workers so Victorians experiencing hardship.

Announcing the initiative, the government said with many people suddenly experiencing financial hardship due to Coronavirus, and all Victorians spending more time at home, bills are expected to become increasingly more difficult to pay for many households.

The Government will also launch a new energy brokerage program to give one-on-one support to around 3,000 households at risk of financial hardship to help them get the best value energy deal.

The package aims to inform Victorians about their rights under the Payment Difficulty Framework, which makes it compulsory for energy companies to assist household through payment plans or extending bill due dates while customers work towards paying for their usage.

No household engaging with their energy company can be disconnected from electricity or gas.


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