Top tips to avoid dodgy aged care homes


The stories of neglect in some of our aged care homes are distressing and cause anxiety for those who may be preparing to enter a home in the near future.

In an article on The Conversation website, Associate Professor in Ageing and Health at the University of Sydney, Lee-Fay Low provides the following tips for older Australians and their families:

  • Read aged care performance and consumer experience reports.
  • Find out which nursing homes are not meeting standards through the myagedcare’s non-compliance checker.
  • Talk to other families about their experiences.
  • If you are visiting a facility, observe what happens there day to day. Do residents wait too long for attention? Do staff speak respectfully to residents? Are meals appetising and healthy? What happens when residents are distressed? Is there a high staff turnover? If you have concerns, speak to the home or commission about their plans to improve care. You can ask for regular written updates, progress reports and data on critical incidents.

Remember: as a resident or nominated family member, you have a right to information and to complain about your loved one’s aged care.

You can read more here.

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These stories will form part of our submission to the Royal Commission into Aged Care Quality and Safety.

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