Unhappy with aged care? Who can you turn to?

Are you having trouble with aged care services? Want to make a complaint? So, who do you turn to?

If accessing government-funded aged care is a worry or you want to make a complaint and have your rights protected, there are free advocacy services available that provide information and assistance.

The Older Persons Advocacy Network (OPAN) provides free, independent and confidential support and information on:

  • complaints processes
  • accessing and interacting with the aged care service system
  • the rights and responsibilities of Commonwealth funded aged care consumers
  • options and potential strategies for raising and addressing concerns about care services
  • advocacy support, including connection to an advocate when required
  • appropriate referrals for other services or out-of-scope issues.

OPAN describes its advocates as being skilled and experienced and who have extensive aged care knowledge. Last year, it supplied support to over 10,000 people.

To find out more about OPAN in your state/territory, go to the OPAN Network Page or call 1800 700 600.

If you have a disability, you can also find someone to help you through the National Disability Advocacy Program (NDAP).

What can an advocate do?

An aged care advocate can assist you with things like:

  • interacting with the aged care system
  • transitioning between aged care services
  • knowing and understanding your rights
  • making decisions about the care you receive
  • options for having your aged care needs better met
  • resolving concerns or complaints with your aged care provider about the services you receive
  • speaking with your service provider at your direction
  • increasing your skills and knowledge to advocate for yourself.

More information about aged care advocacy is available on the federal government myagedcare website.

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