We’re supporting Melbourne during COVID-19


National Seniors is using its call service to reach out to seniors in Melbourne, including those from a culturally and linguistically diverse (CALD) background.

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National Seniors is reaching out to hundreds of people in Melbourne’s C0VID-19 ‘hot spots,’ providing them with emotional and mental health support during their time of need.

The re-emergence and rapid spread of the virus in Melbourne has highlighted the valuable work of our team staffing the dedicated telephone hotline (1800 171 866).

To date, our focus has been calling our branch members especially in rural and regional areas to ensure they are safe and being supported. Already, we’ve made some 3,000 calls, speaking with members from more than 50 branches.

But given the emergency in Melbourne National Seniors is partnering with the Australian Unity CALD Alliance, expanding the service to better support ethnic communities.

Specifically, we are working with English speakers in Melbourne’s Filipino community who can then engage with other ethnic groups including the Sudanese, and Thai-Burma border Karen people.

This positive initiative allows National Seniors to provide additional support to CALD communities.

The service is helping older Australians get the critical information they need to stay healthy and safe during the pandemic, providing an accessible one-stop source for personal support, questions and up-to-date guidelines.

This work is part of services provided to older Australians by National Seniors as part of the COVID-19 Older Persons Information Hotline. The COVID-19 hotline was established in partnership with the Federal Department of Health and Ageing and in collaboration with other partners, COTA, OPAN and Dementia Australia.

Our CEO, Professor John McCallum played a key behind the scenes role with the government, firstly resulting in the release of the COVID-19 Fact Sheet for Older Australians and after extensive survey work via Connect with our members over a five week period the government then committed to funding the information line.

The service is helping older Australians get the critical information they need to stay healthy and safe during the pandemic, providing an accessible one-stop source for personal support, questions and up-to-date guidelines.

Community feedback tells us the service is very helpful in supporting the health and wellbeing not only of our members, but other older Australians who are feeling isolated and concerned about their situation and COVID-19 at this time.

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