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How an agent can help you navigate post-COVID travel


With travel becoming confusing and uncertain since the pandemic, an experienced agent can help take the stress out of your next holiday, writes National Seniors Travel Managing Director David Sumich.

By David Sumich

  • Spring 2022
  • The Adventurer
  • Read Time: 5 mins

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National Seniors Travel is an award-winning travel agency and is a dedicated service of National Seniors Australia.

Our consultants are trusted advisors within the community and have a combined 90+ years of industry experience. Our dedicated and widely travelled consultants offer you expert advice and provide first-class customer service so that your holiday experience is everything you want it to be.

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There are two immutable truths, firstly travel is back in a big way and secondly, in our post-COVID world, travel has become more complicated and more intricate than ever.

Whilst the joys and adventure of exploring new destinations is what inspires and invigorates travellers, the reality is there are also now airport disruptions, missed flights, lost bags, COVID-19 rules and regulations, and extraordinarily long call times with service providers. While all of this is manageable, are you prepared to handle all the logistics yourself?

Having been involved in the travel industry for over 20 years, I can unequivocally say it has never been more important to use a professional travel advisor. If you are travelling overseas in particular, a DIY (do it yourself) booking does not make sense.

DIY digital disruptors such as Expedia, Kayak, and Booking.com may have once threatened to spell the end of the professional travel agent. However, with a pandemic-inspired travel world, many travellers understand they are in safer hands with the humble ‘live’ travel agent, offering personal service and true 24-hour support.

The travel industry was essentially shut down for two years, and in that time many experienced travel professionals left the industry. Whether it be airlines, cruise companies, tour operators or travel agencies—all are now ‘rebooting’.

So, finding an experienced operator working with you is like finding gold! And doing all that by yourself online? It can be an absolute challenge.

Here’s some of the things a travel advisor can help you with:

  • Provide 24/7 emergency assistance when you travel.
  • Share their advice on creating a bespoke and personalised travel experience.
  • Craft more than a ‘flop and drop’ holiday. 
  • Advise on travel insurance options based on your personal circumstances. 
  • Research all suitable products and services to suit your itinerary using their expertise and knowledge.
  • Deal with scheduling changes and cancellations on your behalf.
  • Advise on all COVID-19 compliance, visa, and passport entry/exit requirements.
  • Deliver a full set of final travel documents (including an optional digital version to reduce your carbon footprint).

At this time, the same value and service extends to premium tour, group, and cruise companies who can assist with personal in-country support. An experienced travel advisor plus a premium cruise and tour operator means you’re in safe hands.

So, if you are looking to travel stress-free in the near future, simply do two things: book with a trusted and experienced travel advisor, and book travel insurance. If you do that, you are covered.

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