Be aware of aged care scams

Aged care scams are becoming increasingly prevalent, with criminals targeting older Australians and their families. 

These scammers often pose as legitimate aged care providers to steal personal information, bank details, and money. 

It’s essential to stay informed and aware to avoid falling victim to such schemes. 

Here are some key steps to protect yourself from aged care scams: 

1. Be wary of suspicious links and requests. Always be cautious before clicking on links in emails, text messages, or other digital communications, especially if they seem suspicious or unfamiliar. Scammers often send “phishing” messages that look like they come from trusted organisations, but these links may lead to malicious websites designed to steal your information. Before sharing any personal details or transferring money, take a moment to verify the source. 

2. Beware of unsolicited communications. Scammers can contact you in various ways, including emails, phone calls, or text messages. If you receive an unexpected communication from someone claiming to be from an aged care provider, be cautious. Avoid giving out your personal information over the phone or online until you’re sure of the identity of the person or organisation. Always double-check the legitimacy of the contact. 

3. Verify with your provider. If you’re unsure about a request or communication, don’t hesitate to contact your aged care provider directly. Use contact details you’ve found independently, such as from their official website or through previous communication with them, to ensure you’re speaking to the right person. Confirm the authenticity of any request for personal information or money transfer before taking action. 

4. Double-check bank details. Before making any payments to your aged care provider, it’s crucial to confirm the bank account details. Scammers may try to divert funds by providing fake bank account information. Always verify these details by contacting the provider using trusted methods before proceeding with any transfer.

5. Trust your instincts. If something doesn’t feel right, trust your instincts and stop the transaction or end the conversation. Scammers often create a sense of urgency to pressure people into making hasty decisions. Instead, take a step back and contact your aged care provider to confirm the legitimacy of the situation. If you’re unsure, seek help from someone you trust. 

If you suspect you or someone you care for has fallen victim to a scam, it’s essential to act quickly. Here’s what to do: 

• Report the scam to the police: Your first step should be to notify your local police. They can investigate and provide advice on what to do next. 

• Contact your bank: If you’ve transferred money to a scammer, immediately get in touch with your bank to try and stop the transaction. The quicker you act, the better your chances of recovering any lost funds. 

• Report to ScamWatch and ReportCyber: These organisations track and monitor scams, helping others avoid similar fraud. By reporting your experience, you can assist in preventing others from being scammed.