Emergencies can’t always be avoided when it comes to travel, no matter how well you plan things. An emergency could arise before you go and mean you need to cancel your trip or one could crop up while you’re travelling, causing you to cut your trip short or change plans.

Having travel insurance can help when emergencies arise, but there are some circumstances where you may not be covered. It’s important to be familiar with the inclusions and exclusions in your policy ahead of time so you know what you will be covered for if you need to cancel or change your plans. Be mindful that individual policies can be tailored and the optional extras you select can affect what you will be covered for.

So, what are the most common causes of emergency cancellations and how do they impact your cover? Let’s take a closer look.

Before you depart: If you have an existing medical condition or are diagnosed with a medical condition that means you need to cancel your trip, immediately notify your insurance provider. Some conditions may be covered automatically, however others may be excluded. For example, if you or close family member contract COVID-19 prior to departure and it means you can’t leave as planned, this may be covered by some providers and plans, while others may exclude it. If in doubt, check the Product Disclosure Statement (PDS) or call your provider. Ensure you keep a record of any medical documents which you may need to provide to make a claim.

After you depart: If you develop a medical condition or have a complication from an existing medical condition during your trip, you may need to change your plans. Some providers and travel insurance plans may cover this automatically, while others may either exclude it, depending on the condition. If you contract COVID-19 while on your trip for example, many providers have some coverage for this. However, if it’s a complication of an existing condition that’s excluded from your plan, you may not be covered. If this occurs, check the PDS and notify your provider. Ensure you keep a record of any medical documents from your trip which you may need to provide to make a claim.

Death of a loved one

If you need to cancel a trip because a family member unexpectedly dies, usually this will be covered by your travel insurance. If it’s before you leave, you may be reimbursed for some or all of your pre-paid trip expenses. If during your trip you need to return home due to a family death, travel insurance may reimburse you for some or all of your unused pre-paid costs due to your change in travel plans. Again, not all providers and plans will cover this, so refer to the PDS to check if your plan includes this benefit.

War and terrorism

Generally, acts of war and political unrest are unlikely to be covered by travel insurance before or after you leave, however your travel operator may provide a refund for cancellations they make as a result of these events.

Acts of terrorism are also commonly excluded, however some providers may cover cancellations due to acts of terrorism that occur after you depart or may offer cover before and after departure as an optional "add-on". Check with your provider for what is covered and not covered in your policy.

Natural disaster 

Some travel insurance policies offer limited coverage for certain unforeseeable events such as severe storms, earthquakes, floods, and hurricanes. If you find yourself impacted by a natural disaster make sure you act immediately and contact your insurer. If you delay doing this, it may impact whether or not they will cover you. As with any policy, limits and exclusions may apply. Check your PDS for more information.