Learn about government services with My Aged Care’s Help explorer
If you’re considering government-funded aged care but don’t know where to start, here's how other people received help.
Volunteers in aged care survey
Do you volunteer or work with volunteers in the aged care sector? If so, the Australian Government wants to hear from you.
As part of its response to the Royal Commission into Aged Care Quality and Safety, the Department of Health is seeking the views of:
- People who volunteer in the aged care sector, and
- Those who work with volunteers in their role as a volunteer manager or aged care provider.
Complete the survey here before 26 May. You can also request a printed or complete it over the phone on 1800 318 209.
If you are unsure about the type of government-funded aged care services that may be available to help you, My Aged Care’s Help explorer is for you.
You can find this online tool on the What help is available page on the My Aged Care website.
It allows you to read stories about how other people have accessed government-funded aged care services and the difference this is making to their lives.
You can also use filters to refine the types of stories you see.
These stories can help you understand the types of services available and what to expect from the aged care process – from start to finish.
You can find the Help explorer by visiting the What help is available page on the My Aged Care website.
Here, there are two ways you can filter through stories:
- Select ‘Start here,’ then tick the areas you need help with.
- Select ‘Filter by service’ to choose the specific services you’d like to learn more about.
You will then see a list of stories that match your filter options. You can read the stories that best match your current situation and the services you’re interested in.
The explorer can only show you how other people in similar situations received aged care services.
Before you can access services, you need to apply for an assessment. An assessment will tell you if you’re eligible for services and, if so, what services you’re eligible for.
If you’ve used the Help explorer and now want to learn more about the types of aged care available, you can also visit the Types of care page.
This page provides an overview of the different types of government-funded aged care – and how they work, including:
Help at home.
Short-term care.
Aged care homes.
My Aged Care is your starting point for accessing Australian Government-funded aged care services.
It provides the information and support you need to understand, access, and navigate Australia’s government-funded aged care system.
You can access My Aged Care via its website, on the phone or in person. View the My Aged Care Contact us page for more information.
