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Proper communication key to dealing with older patients

Treating individuals of all ages with respect, dignity, and empathy is critical in the health sector, says CEO Chris Grice.


Speaking to A Current Affair, our CEO, Chris Grice, urges medical practitioners to take extra time with older patients to ensure they fully understand their diagnoses and treatment options, preventing potential communication breakdowns. This call to action follows an incident at a Goulburn hospital where a 90-year-old patient was reportedly denied surgery due to her age, as highlighted by ACA here:  A Current Affair: Great-grandma claims she was refused surgery for being 'too old' (

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